Operations Associate
Undergraduate Team
Hybrid, Mumbai
Job Description
The Red Pen continues to grow its services and clients across India and around the world; we are seeking a highly motivated and detail-oriented Operations Associate to join our dynamic team. The successful candidate will play a pivotal role in driving key business insights for high-priority initiatives within the UG team and is expected to work directly with the Associate Director, Undergraduate Services, to drive smooth processes across all service lines.
Company Profile
Founded in 2011, The Red Pen (TRP) is an independent education consulting company that helps applicants plan their education at the school, college or postgraduate level and also assists institutions to develop student-focused counseling infrastructure.
TRP’s one-on-one consulting, informational programming (virtual and in-person) and thought leadership is designed to transform access to quality education, broaden perspectives and optimize potential across the learning eco-system. Our counselors support applicants as they navigate the complex higher education landscape by advising on admission strategies, application components, and country and college selection.
Primary Responsibilities
- Deliver strategic projects for the UG team that provide key business insights for high-priority initiatives.
- Conduct an in-depth analysis of the UG team’s business process and develop a deep understanding of key value drivers to identify improvement areas and opportunities
- Serve as the connective link of a cross-functional team (including Sales, Consultants, Content Writers, Marketing, Operations and other service lines), working to share knowledge and drive people toward a common goal
- Identify, diagnose and resolve performance issues
- Manage Cialfo dashboards to monitor business line performance and analyze business drivers
- Communicate effectively across all levels (within the team, to cross-functional partners, to leadership/executives)
- Create monthly, quarterly and yearly reports for management on key findings and assessments
- Identify tech ways/platforms/options for increasing servicing efficiency take ownership of preparing presentations/PPTs
- Manage UG team events by liaising with the Marketing and Operations team
- Support Lead Consultants in Client servicing as per requirements
- Train team members and new recruits to use new systems/tech platforms or follow new processes
- Perform administrative and clerical tasks to support the UG team’s daily operations
Requirements
- Bachelor’s degree in Business, Operations Management, or a related field.
- Proven experience in operations, project management, or a similar role.
- Strong analytical skills and the ability to derive insights from data.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team.
- Proficiency in using tools such as Cialfo and other relevant software
The Red Pen offers competitive compensation, rapid learning and growth and significant and varied responsibility to exceptionally driven and motivated candidates. We provide an intellectually stimulating and empowering work environment and place a high emphasis on being an equal opportunity employer.
Please email your resume to careers@theredpen.in if you are interested in being considered for the position.
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