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Head - MBA Admissions Team

Mumbai, Full-time

Career Opportunities - Right

Job Description:

The Head of MBA Admissions at The Red Pen plays a critical role in leading the MBA Admissions team and developing strategic initiatives to drive business growth, client satisfaction, and revenue for the MBA vertical. This position is responsible for setting the vision, managing overall P&L, and implementing an effective business strategy for the MBA service line. The incumbent will lead and mentor team members, establish high-performance standards, and drive both revenue and client satisfaction by providing expert guidance throughout the admissions process.

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Company Profile

The Red Pen is an independent education consulting company, helping applicants plan their education at the school, university or postgraduate levels. We also assist high schools to develop a student-focused, scalable university counseling infrastructure. We currently have approximately 100+ team members, located around the world. Most of our team members have lived, worked and/or studied outside India.

Key Responsibilities:

Strategic Leadership & Business Development

  • Develop and execute a comprehensive business strategy aligned with the overall vision for the MBA service line, ensuring it is adaptable to industry trends and client needs.
  • Drive the financial performance of the MBA service line, managing overall P&L to meet or exceed revenue targets and deliver agreed-upon margins.
  • Lead periodic analysis of industry trends, competitive landscape, product mix and global best practices to maintain a competitive edge and adapt business strategies accordingly.

Team Management & Talent Development

  • Train, mentor, and coach the MBA Admissions team members, fostering an environment of continuous growth, skill development, and performance improvement.
  • Set and evaluate team and individual goals, providing periodic feedback, and collaborating with leadership on talent acquisition, management, and retention plans.
  • Promote knowledge sharing, best practices, and professional development opportunities for team members to enhance overall service delivery.

Client & Stakeholder Management

  • Lead the client servicing team in delivering exceptional support to applicants through personalized guidance across the MBA admissions process.
  • Develop and implement a client servicing strategy focused on satisfaction, engagement, and retention, ensuring a high-quality experience for all MBA applicants.
  • Build and maintain strong relationships with key stakeholders, including clients, MBA program admissions officers, alumni, and industry influencers.
  • Manage and resolve client issues promptly, designing and implementing feedback loops such as client satisfaction surveys to continuously improve service standards.

Sales & Marketing Collaboration

  • Collaborate with the marketing team to design and implement targeted marketing campaigns for the MBA vertical, enhancing visibility and client acquisition.
  • Create effective messaging and competitive differentiation strategies to position The Red Pen’s MBA services as a top choice in the market.
  • Oversee sales performance metrics and report regularly to leadership, ensuring that key KPIs and targets are met.

Operations & Process Optimization

  • Conceptualize and implement process improvements to streamline operations, enhancing efficiency and consistency in client servicing and admissions consulting.
  • Manage the CRM system to track and analyze data related to client interactions, sales leads, and conversion metrics, ensuring data-driven decision-making.
  • Collaborate with data analysis teams to leverage insights for optimizing service delivery, identifying potential growth opportunities, and refining client engagement.

Hands-On Admissions Consulting

  • Provide expert admissions consulting, working one-on-one with applicants to develop compelling MBA applications for top global programs.
  • Understand an applicant’s unique background, conduct program research, and recommend targeted MBA programs aligned with the applicant’s goals.
  • Guide applicants through brainstorming, essay and resume development, interview preparation, and recommendation strategy, ensuring consistency and clarity in all application components.
  • Support and motivate applicants through the demanding application process, maintaining timelines and high standards of quality.
  • Help applicants with a broad spectrum of stand alone services intended to strengthen their business school applications

Requirements:

  • Experience: Minimum 10 years of experience, with at least 5 years in a leadership role within MBA admissions consulting, higher education, or a related field.
  • Skills: Strong business acumen with experience in P&L management, sales strategy, and team leadership. Proven track record in client relationship management and process optimization.
  • Expertise: In-depth knowledge of global MBA admissions processes, industry trends, and competitive landscape.
  • Communication: Excellent interpersonal and communication skills, with the ability to build relationships with clients, stakeholders, and team members.
  • Education: MBA degree preferably from M7 Business school, with demonstrated success in higher education admissions or a related consulting role.

The Red Pen offers competitive remuneration, rapid learning and growth and significant and varied responsibility to exceptionally driven and motivated candidates. We provide an intellectually stimulating and empowering work environment and place a high emphasis on being an equal opportunity employer.

Please email your resume to careers@theredpen.in if you are interested in being considered for this position.

new york university

CANDIDATE:  
AN

GRE/GMAT:
Did not take

GPA:
3.43/4.0 (as per her WES evaluation)

Qualification:
BA Economics

Work Experience:
Less than six months

Admitted to:
NYU

Background

AN aimed for an MS in Marketing in the US and the UK. The applicant was prompt in balancing the WES evaluation and other application components. However, while brainstorming the SOP we encountered a challenge. The applicant lacked sufficient work experience, which is gained through internships. They only had a two-month marketing internship in a finance company. However, as an undergraduate, the applicant was editor-in-chief of the college magazine, co-authored academic papers and hosted an Instagram series on mental health, diversity, and the LGBTQ+ community.

Approach

While storyboarding, we strategically guided the applicant to match their academic endeavours with their desire to become an inclusive impact marketer. As an editor, writer and social media content creator for diversity and inclusivity, AN developed excellent communication skills, an understanding of different people, and concise and compelling storytelling abilities. We advised the applicant to position themself as a collaborative marketing person who understood diverse needs, has problem-solving skills and was familiar with contemporary communication platforms.

Key Takeaway

AN exemplifies how storyboarding with expert counsellors can help applicants identify experiences that align with their goals. Our strategic advice proved valuable, and the applicant received offers from programmes of their choice. It reinforced the fact that transferable skills, like problem-solving, communication, collaboration and technical proficiency, are greatly valued and can compensate for work experience.