Content Specialist
Undergraduate Services
Mumbai
Job Description
The Red Pen is seeking a dynamic and proactive Customer Support Executive with a strong telesales background to join our team in Mumbai. The ideal candidate should have some experience in client servicing, vendor management, operations, marketing, strategy, or consulting. The candidate must be proficient in managing customer workflows, coordinating between internal teams and clients, and demonstrating excellent communication skills. Additionally, a strong understanding of the education sector is preferred.
Company Profile
Founded in 2011, The Red Pen (TRP) is an independent education consulting company that helps applicants plan their education at the school, college or postgraduate level and also assists institutions to develop student-focused counseling infrastructure.
TRP’s one-on-one consulting, informational programming (virtual and in-person) and thought leadership is designed to transform access to quality education, broaden perspectives and optimize potential across the learning eco-system. Our counselors support applicants as they navigate the complex higher education landscape by advising on admission strategies, application components, and country and college selection.
Primary Responsibilities
- Proofreading of application forms, essays and resumes.
- Liaise with applicant stories/experiences and help them translate those into written form through brainstorming sessions
- Collaborate with application consultants to help applicants conceptualize, structure and produce polished, original essays and statements of purpose
- Guide students through effective college-specific research to identify relevant resources and offerings for reference in essays
- Create original content for digital and social media channels on an as-needed basis
- Meet with students one-on-one to guide them through the process of turning their rich and varied life experiences into college essays that matter
- Help students brainstorm topics, draft outlines (as needed), and polish their essays
- Help keep students inspired, motivated, and on track to meet deadlines
- An empathic soul and a great question-asker with a strong ability to help students feel comfortable sharing and engaged in the writing process
- Experienced with the college admissions and college essay writing/application process
- Able to adapt to different students’ needs, personalities, motivation levels, and writing abilities
- Flexible to meet with students virtually during the evenings and weekends (if needed)
Key Skills
- We are looking for a team player and ambitious to help us achieve our goals.
- Comfort in a fast-paced, start-up-like organization is crucial.
- Fluent written and spoken English skills; writing, editing and storytelling.
- Outstanding organizational abilities with an eye for and focus on detail.
- Maturity, polish and professionalism.
- Adaptable and flexible; willing to embrace change.
- Can work under pressure and changing deadlines Computer proficiency (Excel, Word, Powerpoint, Internet, Cloud-based software).
- Savvy with technology and social media. WordPress and SEO knowledge would be a plus.
Requirements
- A relevant degree from a tier 1 or tier 2 university
- 3-5 years experience and interest in Journalism, English, public relations, marketing and/or communication.
- The flexibility to work extra/late/early/long hours during peak season – typically August through January
- The ability to listen and counsel
- A smart phone with data connectivity and laptop with updated operating system.
- Part-time or Full-time, in-office commitment required.
- The ability to work from 10 to 6 Monday to Saturday
We offer competitive remuneration, rapid learning and growth, and significant and varied responsibility to exceptionally driven and motivated candidates. We provide an intellectually stimulating and empowering work environment and place a high emphasis on being an equal-opportunity employer.
Please email your resume to careers@theredpen.in if you are interested in being considered for the position.
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