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Customer Support Executive

Marketing

Mumbai

Career Opportunities - Right

Job Description

The Red Pen is seeking a dynamic and proactive Customer Support Executive with a strong telesales background to join our team in Mumbai. The ideal candidate should have some experience in client servicing, vendor management, operations, marketing, strategy, or consulting. The candidate must be proficient in managing customer workflows, coordinating between internal teams and clients, and demonstrating excellent communication skills. Additionally, a strong understanding of the education sector is preferred.

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Company Profile

Founded in 2011, The Red Pen (TRP) is an independent education consulting company that helps applicants plan their education at the school, college or postgraduate level and also assists institutions to develop student-focused counseling infrastructure.

TRP’s one-on-one consulting, informational programming (virtual and in-person) and thought leadership is designed to transform access to quality education, broaden perspectives and optimize potential across the learning eco-system. Our counselors support applicants as they navigate the complex higher education landscape by advising on admission strategies, application components, and country and college selection.

Primary Responsibilities

  • Monitor vendor leads on a daily basis and update and maintain the database.
  • Develop and manage tactics to convert enquiries and leads, demonstrating strong telecalling
    skills.
  • Meticulously manage customer workflows, ensuring a seamless experience for all clients.
  • Act as a liaison between internal team members and clients to facilitate effective
    communication and smooth operations.
  • Demonstrate a comprehensive understanding of the education sector to efficiently handle
    incoming enquiries.
  • Respond to customer queries regarding procedures, processes, and workflows, providing
    excellent customer service.
  • Develop and maintain strong relationships with clients, fostering trust and long-term
    partnerships.
  • Organize and manage events and information sessions to promote the company’s services
    and offerings.
  • Represent the company at education fairs in Mumbai and other cities, showcasing our unique
    value proposition.
  • Conduct rigorous follow-ups with vendors via email and phone to ensure timely and effective
    communication.

Requirements

  • Bachelor’s degree is required; Master’s degree is preferred.
  • Freshers are welcome to apply.
  • Strong communication skills
  • Ability to thrive in an entrepreneurial environment with a proactive and responsible work ethic.
  • Proficiency in Microsoft Office, particularly Excel, and strong database literacy.
  • Strong independent work ethic with the ability to learn rapidly and comfort with technology.

We offer competitive remuneration, rapid learning and growth, and significant and varied responsibility to exceptionally driven and motivated candidates. We provide an intellectually stimulating and empowering work environment and place a high emphasis on being an equal-opportunity employer.
Please email your resume to careers@theredpen.in if you are interested in being considered for the position.

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new york university

CANDIDATE:  
AN

GRE/GMAT:
Did not take

GPA:
3.43/4.0 (as per her WES evaluation)

Qualification:
BA Economics

Work Experience:
Less than six months

Admitted to:
NYU

Background

AN aimed for an MS in Marketing in the US and the UK. The applicant was prompt in balancing the WES evaluation and other application components. However, while brainstorming the SOP we encountered a challenge. The applicant lacked sufficient work experience, which is gained through internships. They only had a two-month marketing internship in a finance company. However, as an undergraduate, the applicant was editor-in-chief of the college magazine, co-authored academic papers and hosted an Instagram series on mental health, diversity, and the LGBTQ+ community.

Approach

While storyboarding, we strategically guided the applicant to match their academic endeavours with their desire to become an inclusive impact marketer. As an editor, writer and social media content creator for diversity and inclusivity, AN developed excellent communication skills, an understanding of different people, and concise and compelling storytelling abilities. We advised the applicant to position themself as a collaborative marketing person who understood diverse needs, has problem-solving skills and was familiar with contemporary communication platforms.

Key Takeaway

AN exemplifies how storyboarding with expert counsellors can help applicants identify experiences that align with their goals. Our strategic advice proved valuable, and the applicant received offers from programmes of their choice. It reinforced the fact that transferable skills, like problem-solving, communication, collaboration and technical proficiency, are greatly valued and can compensate for work experience.