Head - MBA Admissions Team

Mumbai, Full-time

Job Description:

The Head of MBA Admissions at The Red Pen plays a critical role in leading the MBA Admissions team and developing strategic initiatives to drive business growth, client satisfaction, and revenue for the MBA vertical. This position is responsible for setting the vision, managing overall P&L, and implementing an effective business strategy for the MBA service line. The incumbent will lead and mentor team members, establish high-performance standards, and drive both revenue and client satisfaction by providing expert guidance throughout the admissions process.

Company Profile

The Red Pen is an independent education consulting company, helping applicants plan their education at the school, university or postgraduate levels. We also assist high schools to develop a student-focused, scalable university counseling infrastructure. We currently have approximately 100+ team members, located around the world. Most of our team members have lived, worked and/or studied outside India.

Key Responsibilities:

Strategic Leadership & Business Development

Develop and execute a comprehensive business strategy aligned with the overall vision for the MBA service line, ensuring it is adaptable to industry trends and client needs.
Drive the financial performance of the MBA service line, managing overall P&L to meet or exceed revenue targets and deliver agreed-upon margins.
Lead periodic analysis of industry trends, competitive landscape, product mix and global best practices to maintain a competitive edge and adapt business strategies accordingly.

Team Management & Talent Development

Train, mentor, and coach the MBA Admissions team members, fostering an environment of continuous growth, skill development, and performance improvement.
Set and evaluate team and individual goals, providing periodic feedback, and collaborating with leadership on talent acquisition, management, and retention plans.
Promote knowledge sharing, best practices, and professional development opportunities for team members to enhance overall service delivery.

Client & Stakeholder Management

Lead the client servicing team in delivering exceptional support to applicants through personalized guidance across the MBA admissions process.
Develop and implement a client servicing strategy focused on satisfaction, engagement, and retention, ensuring a high-quality experience for all MBA applicants.
Build and maintain strong relationships with key stakeholders, including clients, MBA program admissions oﬃcers, alumni, and industry influencers.
Manage and resolve client issues promptly, designing and implementing feedback loops such as client satisfaction surveys to continuously improve service standards.

Sales & Marketing Collaboration

Collaborate with the marketing team to design and implement targeted marketing campaigns for the MBA vertical, enhancing visibility and client acquisition.
Create effective messaging and competitive differentiation strategies to position The Red Pen’s MBA services as a top choice in the market.
Oversee sales performance metrics and report regularly to leadership, ensuring that key KPIs and targets are met.

Operations & Process Optimization

Conceptualize and implement process improvements to streamline operations, enhancing eﬃciency and consistency in client servicing and admissions consulting.
Manage the CRM system to track and analyze data related to client interactions, sales leads, and conversion metrics, ensuring data-driven decision-making.
Collaborate with data analysis teams to leverage insights for optimizing service delivery, identifying potential growth opportunities, and refining client engagement.

Hands-On Admissions Consulting

Provide expert admissions consulting, working one-on-one with applicants to develop compelling MBA applications for top global programs.
Understand an applicant’s unique background, conduct program research, and recommend targeted MBA programs aligned with the applicant’s goals.
Guide applicants through brainstorming, essay and resume development, interview preparation, and recommendation strategy, ensuring consistency and clarity in all application components.
Support and motivate applicants through the demanding application process, maintaining timelines and high standards of quality.
Help applicants with a broad spectrum of stand alone services intended to strengthen their business school applications

Requirements:

Experience: Minimum 10 years of experience, with at least 5 years in a leadership role within MBA admissions consulting, higher education, or a related field.
Skills: Strong business acumen with experience in P&L management, sales strategy, and team leadership. Proven track record in client relationship management and process optimization.
Expertise: In-depth knowledge of global MBA admissions processes, industry trends, and competitive landscape.
Communication: Excellent interpersonal and communication skills, with the ability to build relationships with clients, stakeholders, and team members.
Education: MBA degree preferably from M7 Business school, with demonstrated success in higher education admissions or a related consulting role.

The Red Pen offers competitive remuneration, rapid learning and growth and significant and varied responsibility to exceptionally driven and motivated candidates. We provide an intellectually stimulating and empowering work environment and place a high emphasis on being an equal opportunity employer.

Please email your resume to careers@theredpen.in if you are interested in being considered for this position.