Career Opportunities - Left

Manager

MBA Admissions

Mumbai

Career Opportunities - Right

Job Description

The Red Pen is seeking a dynamic and proactive Customer Support Executive with a strong telesales background to join our team in Mumbai. The ideal candidate should have some experience in client servicing, vendor management, operations, marketing, strategy, or consulting. The candidate must be proficient in managing customer workflows, coordinating between internal teams and clients, and demonstrating excellent communication skills. Additionally, a strong understanding of the education sector is preferred.

Company Profile

Founded in 2011, The Red Pen (TRP) is an independent education consulting company that helps applicants plan their education at the school, college or postgraduate level and also assists institutions to develop student-focused counseling infrastructure.

TRP’s one-on-one consulting, informational programming (virtual and in-person) and thought leadership is designed to transform access to quality education, broaden perspectives and optimize potential across the learning eco-system. Our counselors support applicants as they navigate the complex higher education landscape by advising on admission strategies, application components, and country and college selection.

Primary Responsibilities

  • Team Management: Supervise and coordinate MBA Consultants and Commission-basedSpecialists for Content, Resume and Interviews for client servicing. Train, mentor, coach and guide team members in the development of their short and long-term goals, assess performance periodically and provide inputs to leadership on talent acquisition, management and retention plans. 
  • Client Servicing: Lead the client servicing team in providing high-quality guidance and support to clients throughout the admissions process. Manage and resolve client issues and complaints in a timely and effective manner. Conduct regular client satisfaction surveys and use feedback to improve our services and processes. Provide regular reports to the leadership on client servicing performance metrics and trends. 
  • Operations: Conceptualize, develop, and execute strategies to streamline service-line-specific processes for client servicing and content.
  • Stakeholder Management: Maintain professional relationships with MBA program stakeholders including admissions officers, current students and alumni as well as industry influencers and competitive firms.
  • Oversee Sales Conversion Ratios and devise innovative strategies with the Manager – BD, Sales and Marketing to improve conversion rations. Oversee sales performance metrics and provide regular reports to the leadership. 
  • Create effective messaging and positioning strategies /competitive differentiation, vis-a-vis major competitors. 
  • Collaborate with the marketing team periodically and design marketing campaigns as per requirements. Collaborate with other departments to ensure a coordinated and integrated approach to business development and sales. 
  • Develop and implement a comprehensive client servicing strategy to ensure the satisfaction and retention of clients. Develop and implement processes and systems to track client feedback and ensure continuous improvement in client servicing. 
  • Collaborate with other departments to ensure a coordinated and integrated approach to client servicing.

Requirements

  • MBA from a globally ranked top 30 program
  • Proven experience of 6-8 years in MBA consulting or education consulting, client servicing, counselling. 
  • Excellent written and verbal communication skills. 
  • Creative mindset with the ability to generate innovative ideas. 
  • Team management experience. 

The Red Pen offers competitive compensation, rapid learning and growth and significant and varied responsibility to exceptionally driven and motivated candidates. We provide an intellectually stimulating and empowering work environment and place a high emphasis on being an equal opportunity employer. 

Please email your resume to careers@theredpen.in if you are interested in being considered for the position.

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Anusha Bhagat

Chief Operating Officer

PGDM, Indian Institute of Management Ahmedabad;
B.A in Economics, Lady Shri Ram College, Delhi University

Anusha Bhagat is a growth strategist and operations expert with 15 years of
securities-industry leadership
across Hong Kong, India and Singapore.
At UBS she served as Chief Operating Officer – Equities & Investment Banking, India,
transforming an at-risk equities franchise with legacy infrastructure into a
robust, growth-ready platform and rolling out new products under enhanced
governance.

She has launched cash-equity, equity-derivatives and prime-broking businesses in
multiple Asian markets and sat on the deal-closing teams for UBS’s
acquisition of ABN Amro’s global F&O business (2006) and the GS-JB Were
Australia joint venture (2003).
Her track record spans in-house M&A, technology turnarounds,
process re-engineering and enterprise-wide risk remediation
.

Known for a collaborative, cross-functional working style, Anusha combines
front-office product insight with settlement, control, technology and
regulatory frameworks to deliver end-to-end solutions. She derives energy from
tackling challenging build-outs and supporting teams in achieving
their growth and career goals.

If Anusha weren’t a COO, she would be …
helping early-stage founders scale up as a full-time venture advisor.

The question she’s asked most often …
“How do we turn this legacy process into a competitive advantage?”

Kavita Sonawala

Chief Marketing Officer

Shikha Dhar

Associate Director, Institutional Services

Nainika Ajani

Associate Director, Partner Relations

Aneri Shah

Manager, Boarding School Admissions

Mehnaz Jaffer

Associate Director, Sales, Business Development and Marketing, Undergraduate Applications and Preparation

Aarti Anand

Associate Director, Client Servicing, Undergraduate Preparation

Sheetal Vora

Associate Director, Client Servicing, Undergraduate Applications

Tripti Singh

Associate Director, Postgraduate Services

Natasha Mankikar

Manager, MBA services

Neil Maheshwari

CFO & COO, U.S. News
& World Report,

MBA in Finance, Illinois State University;
Chartered Accountant; CPA; Bachelor’s in Accounting

Neil Maheshwari is CFO & COO of the U.S. News & World Report, L.P. He has overall responsibility for financial strategy, capital allocation, business operations and strategic investments.

He has over 30 years of experience in the media business, especially related to corporate finance, business operations, taxes and digital strategy. He was a key member of the team that led the digital transformation of U.S. News in 2010.

Neil’s career began at the New York Daily News in 1993, following its acquisition by Mort Zuckerman. Over the years his responsibilities have encompassed budgeting, contract negotiations, tax management and IT operations for the New York Daily News, U.S. News & World Report and other media entities under the family’s ownership.

As a member of the executive committee, Neil participates in crucial business-strategy decisions and their implementation. He is also deeply involved in evaluating all potential acquisition and divestiture opportunities for the media companies owned by Mort Zuckerman. His prior experience includes leading the sale of Fast Company to G & J in December 2000, as well as the sales of Atlantic Monthly, Radar magazine, Applied Printing Technologies and, most recently, the New York Daily News to Tribune Publishing in 2017.

Before joining the Daily News and U.S. News, Neil spent over four years with a mid-town CPA firm, specialising in audits and mergers & acquisitions for publishing clients. He also gained experience at the India offices of Arthur Andersen and Ernst & Young.

Namita Mehta

President

Dr. Kimberly Dixit

CEO & Co-founder of
The Red Pen