Career Opportunities - Left

Operations Associate

Undergraduate Team

Hybrid, Mumbai

Career Opportunities - Right

Job Description

The Red Pen continues to grow its services and clients across India and around the world; we are seeking a highly motivated and detail-oriented Operations Associate to join our dynamic team. The successful candidate will play a pivotal role in driving key business insights for high-priority initiatives within the UG team and is expected to work directly with the Associate Director, Undergraduate Services, to drive smooth processes across all service lines.

Company Profile

Founded in 2011, The Red Pen (TRP) is an independent education consulting company that helps applicants plan their education at the school, college or postgraduate level and also assists institutions to develop student-focused counseling infrastructure.

TRP’s one-on-one consulting, informational programming (virtual and in-person) and thought leadership is designed to transform access to quality education, broaden perspectives and optimize potential across the learning eco-system. Our counselors support applicants as they navigate the complex higher education landscape by advising on admission strategies, application components, and country and college selection.

Primary Responsibilities

  • Deliver strategic projects for the UG team that provide key business insights for high-priority initiatives.
  • Conduct an in-depth analysis of the UG team’s business process and develop a deep understanding of key value drivers to identify improvement areas and opportunities
  • Serve as the connective link of a cross-functional team (including Sales, Consultants, Content Writers, Marketing, Operations and other service lines), working to share knowledge and drive people toward a common goal
  • Identify, diagnose and resolve performance issues
  • Manage Cialfo dashboards to monitor business line performance and analyze business drivers
  • Communicate effectively across all levels (within the team, to cross-functional partners, to leadership/executives)
  • Create monthly, quarterly and yearly reports for management on key findings and assessments
  • Identify tech ways/platforms/options for increasing servicing efficiency take ownership of preparing presentations/PPTs
  • Manage UG team events by liaising with the Marketing and Operations team
  • Support Lead Consultants in Client servicing as per requirements
  • Train team members and new recruits to use new systems/tech platforms or follow new processes
  • Perform administrative and clerical tasks to support the UG team’s daily operations

Requirements

  • Bachelor’s degree in Business, Operations Management, or a related field.
  • Proven experience in operations, project management, or a similar role.
  • Strong analytical skills and the ability to derive insights from data.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a cross-functional team.
  • Proficiency in using tools such as Cialfo and other relevant software
 

The Red Pen offers competitive compensation, rapid learning and growth and significant and varied responsibility to exceptionally driven and motivated candidates. We provide an intellectually stimulating and empowering work environment and place a high emphasis on being an equal opportunity employer.

Please email your resume to careers@theredpen.in if you are interested in being considered for the position.

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Anusha Bhagat

Chief Operating Officer

PGDM, Indian Institute of Management Ahmedabad;
B.A in Economics, Lady Shri Ram College, Delhi University

Anusha Bhagat is a growth strategist and operations expert with 15 years of
securities-industry leadership
across Hong Kong, India and Singapore.
At UBS she served as Chief Operating Officer – Equities & Investment Banking, India,
transforming an at-risk equities franchise with legacy infrastructure into a
robust, growth-ready platform and rolling out new products under enhanced
governance.

She has launched cash-equity, equity-derivatives and prime-broking businesses in
multiple Asian markets and sat on the deal-closing teams for UBS’s
acquisition of ABN Amro’s global F&O business (2006) and the GS-JB Were
Australia joint venture (2003).
Her track record spans in-house M&A, technology turnarounds,
process re-engineering and enterprise-wide risk remediation
.

Known for a collaborative, cross-functional working style, Anusha combines
front-office product insight with settlement, control, technology and
regulatory frameworks to deliver end-to-end solutions. She derives energy from
tackling challenging build-outs and supporting teams in achieving
their growth and career goals.

If Anusha weren’t a COO, she would be …
helping early-stage founders scale up as a full-time venture advisor.

The question she’s asked most often …
“How do we turn this legacy process into a competitive advantage?”

Kavita Sonawala

Chief Marketing Officer

Shikha Dhar

Associate Director, Institutional Services

Nainika Ajani

Associate Director, Partner Relations

Aneri Shah

Manager, Boarding School Admissions

Mehnaz Jaffer

Associate Director, Sales, Business Development and Marketing, Undergraduate Applications and Preparation

Aarti Anand

Associate Director, Client Servicing, Undergraduate Preparation

Sheetal Vora

Associate Director, Client Servicing, Undergraduate Applications

Tripti Singh

Associate Director, Postgraduate Services

Natasha Mankikar

Manager, MBA services

Neil Maheshwari

CFO & COO, U.S. News
& World Report,

MBA in Finance, Illinois State University;
Chartered Accountant; CPA; Bachelor’s in Accounting

Neil Maheshwari is CFO & COO of the U.S. News & World Report, L.P. He has overall responsibility for financial strategy, capital allocation, business operations and strategic investments.

He has over 30 years of experience in the media business, especially related to corporate finance, business operations, taxes and digital strategy. He was a key member of the team that led the digital transformation of U.S. News in 2010.

Neil’s career began at the New York Daily News in 1993, following its acquisition by Mort Zuckerman. Over the years his responsibilities have encompassed budgeting, contract negotiations, tax management and IT operations for the New York Daily News, U.S. News & World Report and other media entities under the family’s ownership.

As a member of the executive committee, Neil participates in crucial business-strategy decisions and their implementation. He is also deeply involved in evaluating all potential acquisition and divestiture opportunities for the media companies owned by Mort Zuckerman. His prior experience includes leading the sale of Fast Company to G & J in December 2000, as well as the sales of Atlantic Monthly, Radar magazine, Applied Printing Technologies and, most recently, the New York Daily News to Tribune Publishing in 2017.

Before joining the Daily News and U.S. News, Neil spent over four years with a mid-town CPA firm, specialising in audits and mergers & acquisitions for publishing clients. He also gained experience at the India offices of Arthur Andersen and Ernst & Young.

Namita Mehta

President

Dr. Kimberly Dixit

CEO & Co-founder of
The Red Pen